|Pro: Windows 7, Enterprise Desktop Support Technician|
No of Questions :
|75 Q & A with Explanation|
Pro: Windows 7, Enterprise Desktop Support Technician
Credit Toward Certification
Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician: counts as credit toward the following certification(s):Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician 7
This Training will Cover
Identifying Cause of and Resolving Desktop Application Issues (20 percent)
* Identify and resolve new software installation issues.
o This objective may include but is not limited to: installation permissions; local administrator requirement; licensing restrictions; digital signing
* Identify and resolve software configuration issues.
o This objective may include but is not limited to: enabling and disabling features; advanced settings; pointing to a network resource; changing the default settings on the image
* Identify cause of and resolve software failure issues.
o This objective may include but is not limited to: checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system
Identifying Cause of and Resolving Networking Issues (23 percent)
* Identify and resolve logon issues.
o This objective may include but is not limited to: hardware vs. network; password expiration; trust relationships with machine accounts; determining logon context; logon hours compliance
* Identify and resolve network connectivity issues.
o This objective may include but is not limited to: determining scope of issue; determining whether it’s a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway
* Identify and resolve names resolution issues.
o This objective may include but is not limited to: checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes
* Identify and resolve network printer issues.
o This objective may include but is not limited to: hardware failure; server issues; printer failure; network issues; driver issues
Managing and Maintaining Systems That Run Windows 7 Client (21 percent)
* Identify and resolve performance issues.
o This objective may include but is not limited to: analyzing system and application logs; analyzing started services; setting power management; checking hard drive space; optimizing virtual memory
* Identify and resolve hardware failure issues.
o This objective may include but is not limited to: identifying bad sectors; diagnosing memory issues; recommending replacement hardware; updating the BIOS; determining which component is broken
Supporting Mobile Users (18 percent)
* Identify and resolve wireless connectivity issues.
o This objective may include but is not limited to: signal strength; encryption types; encryption keys; wireless profiles; mobile devices
* Identify and resolve remote access issues.
o This objective may include but is not limited to: VPN client not connecting; IPv6 support; access and authentication to network resources
Identifying Cause of and Resolving Security Issues (18 percent)
* Identify and resolve Windows Internet Explorer security issues.
o This objective may include but is not limited to: adding trusted sites; advanced settings; installing plug-ins; identifying group policy restrictions; certificates
* Identify and resolve issues due to malicious software.
o This objective may include but is not limited to: analyzing services; analyzing programs; analyzing processes; analyzing browser helper add-ons; user account control
* Identify and resolve encryption issues.
o This objective may include but is not limited to: requirements for installing; recovering encryption keys; key management
* Identify and resolve software update issues.
o This objective may include but is not limited to: identifying software update level; checking whether client is receiving regularly scheduled updates; identifying incompatibility of update with other applications
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