|Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician|
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|70-682 and 4000+ Exams
Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician
About this Exam
This exam is used to upgrade your MCDST XP or EDST Vista certifications to the EDST Windows 7 certification.
Candidates for this exam should have at least three years of experience installing, configuring, and administering any Windows operating system in a networked environment and at least two years of experience providing desktop, laptop, and mobile device support.
Credit Toward Certification
When you pass Exam 70-682: Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician, you complete the requirements for the following certification(s):
MCITP: Enterprise Desktop Support Technician 7
This Training will Cover
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam.
Identifying Cause of and Resolving Desktop Application Issues
* Solve software installation escalations.
* Solve software configuration escalations.
Identifying Cause of and Resolving Networking Issues
* Solve enterprise logon issues.
* Solve enterprise network connectivity issues.
Managing and Maintaining Systems That Run Windows 7 Client
* Identify and/or resolve performance issues.
Supporting Mobile Users
* Solve enterprise wireless connectivity issues.
* Solve enterprise remote access issues.
Deploying Windows 7
* Deploy a system image.
* Configure a VHD.
Configuring Hardware and Applications
* Configure application compatibility.
* Configure application restrictions.
Configuring Network Connectivity
* Configure IPv6 network settings.
* Configure remote management.
Configuring Access to Resources
* Configure user account control (UAC).
Configuring Mobile Computing
* Configure BitLocker and BitLocker To Go.
* Configure DirectAccess.
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