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Exam: 642-145

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Vendor Cisco
Certification Cisco IP Contact Center Express Specialist
Exam Code 642-145
Exam Title Implementing Cisco IOS Unified Communications Part 2 (IIUC2)
No. of Questions 80
Last Updated 07/10/2017
Product Type Q & A with Explanation
Question & Answers Download
Test Engine Download
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642-145
Implementing Cisco IOS Unified Communications Part 2 (IIUC2)

Exam Description
The 642-145 IIUC2 Implementing Cisco IOS Unified Communications Part 2 exam is the exam associated with the CCNA Voice Associate certification. This exam tests a candidate's knowledge of installing Cisco Unified Communications Manager Express and Cisco Unity Express, with support for both SCCP and SIP endpoints, Unified Call Connector, Call Connector Mobility and PSTN Calling. In addition, performance monitoring and maintenance tasks are covered as well as configuring Unified Messaging Gateway, and troubleshooting. Candidates can prepare for this exam by taking the Implementing Cisco IOS Unified Communications Part 2 course.

Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Implement Cisco Unified Communications Manager Express to support SCCP Endpoints

* Describe initial phone setup process
* Describe ephones and ephone-dns
* Configure ephones and ephone-dns
* Describe and configure Cisco Unified Communications Manager Express in key system or PBX mode

Configure Cisco Unified CallManager Express to support SIP Endpoints
* Describe register-dn and voice register pools
* Configure Register-dn and voice register pools
* Perform initial SIP phone setup

Configure Cisco Unified Communications Manager Express to support PSTN calling
* Configure analog voice ports
* Configure digital voice ports
* Configure dial-peers
* Configure digit manipulations to meet design requirements
* Configure class of service to meet design requirements

Configure call handling and phone features
* Configure Cisco Unified Communications Manager Express call coverage and line option features
* Configure call-transfer
* Configure after hours support
* Implement Extension Mobility
* Implement Forced Authentication Codes (FAC)
* Implement B-ACD application

Implement media resources

* Configure conference bridges
* Configure transcoders
* Configure Music on Hold

Implement Unified Call Connector
* Describe TAPI integration with Cisco applications (CRM, UCC)
* Configure TAPI with Unified Call Connector
* Configure single number reach
* Configure user defined rules
* Configure Presence
* Configure Instant Messaging

Implement Cisco Unity Express in a Cisco Unified Communications Manager Express environment
* Describe the procedure to install, upgrade and backup the Cisco Unity Express software
* Configure Cisco Unified Communications Manager Express integration with Cue
* Describe the configuration requirements to support the GUI
* Explain troubleshooting methods using the CLI or GUI
* Configure Cisco Unity Express integrated messaging
* Configure Voice View Express
* Configure a custom script using the Cisco Unity Express Editor
* Configure Live Record
* Configure Live Reply
* Configure Non Subscriber Message Delivery
* Configure Message Notification Cascading

Configure voicemail networking in a Cisco Unified Communications Manager Express environment
* Describe VPIM
* Configure VPIM to provide voicemail networking between CUE modules
* Describe uses and features of UMG
* Configure CUE to autoregister with UMG

Perform Operation and Maintenance for a Cisco Unified Communications Manager Express environment
* Implement network management
* Enable cdr record collection
* Enable syslog data collection
* Describe how to locate and retrieve CUE and UMG log files
* Verify and troubleshoot CUE using show, trace, and debug commands
* Verify and troubleshoot UMG using show, trace, and debug commands
* Verify and troubleshoot CME using show, trace, and debug commands

 

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