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Vendor Microsoft
Certification Microsoft Certified Professional
Exam Code 74-338
Title Lync 2013 Depth Support Engineer
No Of Questions 162
Last Updated July 14,2020
Product Type Q & A with Explanation
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Exam 74-338
Lync 2013 Depth Support Engineer

Published: April 29, 2013
Languages: English, Chinese (Simplified), French, German, Japanese, Portuguese (Brazil)
Audiences: IT professionals
Technology: Microsoft Lync Server 2013
Credit toward certification: MCP, Microsoft Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

Analyze and troubleshoot Enterprise Voice (25-30%)
Troubleshoot call setup and tear down
Troubleshoot internal phone calls (PC to PC), external phone calls (PC to Public Switched Telephone Network [PSTN]), inbound and outbound routing, network configuration, and internal and external clients
Troubleshoot Voice quality issues
Analyze Call Detail Recording/ Quality of Experience (CDR/QOE) logs, analyze call flow by using Snooper, and troubleshoot third-party devices, QOS, and network bandwidth
Troubleshoot Voice configuration
Analyze dial plans (normalization, translation), analyze session management (trunk routing); analyze policies, routes, and usages; and troubleshoot external connectivity (gateways, SBA, PBX, SBC, PSTN) and media bypass
Analyze Voice applications
Troubleshoot call park, response groups, unassigned numbers, Exchange voicemail, third-party applications, and LIS and E911 implementation
Troubleshoot unified communications (UC) devices and peripherals
Troubleshoot device update issues, device connectivity issues (LPE + non-LPE), PIN authentication issues, peripherals, and VDI plug-in device pairing
Troubleshoot mobile devices
Troubleshoot mobile auto-discover issues, mobile device usage issues, mobile callback feature, push notification, call establishment, and mobile conference data

Troubleshoot conferencing and application sharing (20-25%)
Troubleshoot AV
Troubleshoot multi-party video, conference network bandwidth, server resources, media relay, and third-party interop
Troubleshoot dial-in conferencing
Troubleshoot Conferencing Auto Application (CAA), Client Access Server (CAS), contact objects, and conference directories
Troubleshoot the conference life cycle
Troubleshoot web scheduler, multipoint control unit (MCU) health, simple URLs (join launcher), UC add-in for Microsoft Outlook, Lync Web Access (LWA), and content expiry
Troubleshoot data
Troubleshoot Microsoft PowerPoint presentation connections, WAC server configurations, dataproxy, and WAC topology
Analyze and troubleshoot application sharing
Troubleshoot network issues, latency, external access, connectivity, and configuration

Troubleshoot IM and Presence (20-25%)
Troubleshoot sign-in issues
Troubleshoot DNS, certificates, registration, network connectivity, authentication, and auto-discover
Troubleshoot Presence
Troubleshoot aggregation (OOF, calendar, machine, user), enhanced privacy, subscriptions, contact list, and privacy relationship
Troubleshoot federation
Troubleshoot XMPP, connectivity, Public IM connectivity (PIC), federation types (open, direct, enhanced), federation policy, and legacy interop
Troubleshoot client configuration
Troubleshoot file transfer, policy assignment, URL filtering, client version filtering, GPO assignment, and user photo
Troubleshoot Address Book
Troubleshoot normalization, local versus web lookup, internal file download, external file download, Address Book generation, and contact merge
Troubleshoot Persistent Chat
Troubleshoot policies and settings, connectivity, Persistent Chat compliance role, migration issues with earlier group chat, and Persistent Chat performance

Troubleshoot infrastructure and tools (20-25%)
Troubleshoot high availability and resiliency
Perform a cut-over from one Lync pool to another and troubleshoot server storage replication; file share replication by using DFS; single server failure (Lync, SQL); data center failure, including CMS; and branch survivability
Identify issues by using troubleshooting tools
Identify issues using CLSlogging Scenarios, demonstrate use of Snooper for database analysis, and identify issues using NetMonitor, OCS Logger, Event Viewer, and Performance Monitor
Troubleshoot topology and dependent infrastructure
Troubleshoot database synchronization issues, including SQL mirroring and LYSS replication, topology replication, IIS, user placement, and role-based access control (RBAC) rights assignment